TERMS OF USE

Last updated: September 3, 2021

This Internet site which includes Moen.com, Plus.Moen.com and Moen’s related websites (this “Site”) is operated by Moen Incorporated (“Moen”,“We” or “Us”). Your use of and access to this Site is conditional upon your acceptance of these Terms of Use including our Privacy Policy (collectively, our “Site Policies”) and we ask that you please review our Site Policies particularly our Privacy Policy to understand our practices. LEARN MORE .  We reserve the right, in our sole discretion, to modify or update our Site Policies as well as the content on this Site from time to time with immediate effect.  We encourage you to review our Site Policies periodically for updates.

AFTER READING THIS PAGE, IF YOU DO NOT AGREE WITH OR CANNOT ABIDE BY OUR SITE POLICIES INCLUDING (OUR PRIVACY POLICY) FOR ANY REASON, PLEASE EXIT THIS SITE IMMEDIATELY. OTHERWISE BY ACCESSING AND USING THIS SITE, YOU ARE AGREEING, ON BEHALF OF YOURSELF AND ALL MEMBERS OF YOUR HOUSEHOLD AND OTHERS WHO USE THIS SITE UNDER YOUR ACCOUNT, TO OUR SITE POLICIES.

LICENSE & USE OF THIS SITE 

Moen Incorporated maintains this Site for your personal information, education, shopping (where applicable), entertainment and communication. Please feel free to browse the Site. Subject to your compliance with these Terms of Use, Moen grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal, lawful and non-commercial use of this Site. You may download material displayed on the Site for non-commercial, personal use only provided you also retain all copyright and other proprietary notices contained on the materials.  All rights not expressly granted to you in our Site Policies are reserved and retained by Moen. 

Among other things, this license does not include any commercial rights and you are not authorized to do any of the following without Moen’s prior written consent: (i) duplicate, distribute, modify, transmit, reuse, re-post, re-sell, use or otherwise exploit the content of the Site for public or commercial purposes, including trademarks, logos, photographs, product listings, descriptions, prices or any other text, images, audio or video contained on this Site, (ii) download, copy, or make other use of information or images on this Site for the benefit of any third party, (iii) use data mining, robots, or similar data gathering and extraction tools to pull content from this Site, (iv) use any meta tags or any other "hidden text" utilizing Moen's name or trademarks.  

The licenses granted by Moen automatically terminate if you do not comply with our Site Policies.

ELECTRONIC COMMUNICATIONS

When you use this Site and access the various products, services and information provided here, or send e-mails, text messages, and other communications from your desktop or mobile device to Us, you consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this Site or through other Moen departments including Moen’s Service Center.  You can retain copies of these communications for your records  and you agree that all agreements, notices, disclosures, and other communications that We provide to you electronically satisfy any legal requirement that such communications be in writing.

INTELLECTUAL PROPERTY

Unless otherwise noted, product names, designs, logos, titles, text, images, audio and video within this Site are the trademarks, service marks, trade names, copyrights or other property of Moen Incorporated ("Moen Incorporated's Intellectual Property").  All other unregistered and registered trademarks are the property of their respective owners. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of Moen Incorporated's Intellectual Property displayed on the Site without the prior written permission of Moen Incorporated.

NO WARRANTIES - LIMITATION OF LIABILITY

THIS SITE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSES, OR NON-INFRINGEMENT.

Additionally, Moen Incorporated and its affiliates assume no responsibility, and shall not be liable for any such damages to or viruses that may infect, your computer equipment, software, data or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video or audio from the Site or any linked sites. In no event shall Moen Incorporated or any other party, involved in creating, producing, maintaining or delivering the Site, or any of their affiliates, or the officers, directors, employees, shareholders, or agents of each of them, be liable for any damages of any kind, including without limitation any direct, special, incidental, indirect, exemplary, punitive or consequential damages, whether or not advised of the possibility of such damages, and on any theory of liability whatsoever, arising out of or in connection with the use or performance of, or your browsing in, or your links to other sites from, this Site.

E-COMMERCE

Not all products shown on this Site are available for e-commerce purchase.  Items available for e-commerce purchase on this Site are marked as such in the review order step of checkout.  Supplies of e-commerce items may be limited.  You will be notified if we are out of stock of an item. 

MOEN PLUS TERMS

These additional terms apply to e-commerce sales which occur on plus.moen.com (“Moen Plus site”).

Your Account

Moen Plus is a special courtesy program accessible via Moen-provided Coupon Codes.  You are responsible for maintaining the confidentiality of your Coupon Code/s account and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account.  Moen reserves the right to refuse service, terminate your account, terminate your rights to use Moen Plus, remove or edit content, or cancel orders in its sole discretion.

Offer Terms

Discounts are already applied to prices on the Moen Plus site. Coupon codes are one-time use only and required to make a purchase.  Coupon code discounts cannot be combined with other coupons, discounts, promotions or offers and do not apply to sales taxes. Moen Plus coupon codes are not redeemable for cash value or gift cards and cannot be used to make price adjustments on previous purchases.

Moen Plus products can only be shipped to a single U.S. or U.S. territory address only.  Prices and selection may vary.   Other restrictions may apply.

Returns 

Items purchased on the Moen Plus site must be returned within 30 days of receipt to the following address:

Moen Incorporated
Customer Returns, Dock 24
2609 COX MILL RD
SANFORD, NC 27332-9727

Merchandise must be in a saleable, unused condition and in its original packaging - including packing slip. If the returned item is determined to be incorrect or working improperly, any costs incurred for shipment to consumer will be refunded.  All returns are subject to the Moen.com return policy.

Shipping Terms

Please allow up to one full business day to process your order. The shipping time frame you select at check-out begins after your order is processed. High demand may result in shipping delays. Shipping available within U.S. and U.S. territories only. Other restrictions may apply.

Subscription Terms

If you are purchasing a product on a subscription basis on the Moen Plus site, then these additional terms apply.  Your subscription is an automatic recurring subscription that is created on the day and interval that you select. Your subscription will remain in effect until it is cancelled. You can cancel your subscription any time by visiting the Subscription Orders page which can be found under your account. Once your request for cancellation is received, your subscription will be cancelled within 24 hours. You will not be charged for any further orders except if your next scheduled order is in process (i.e., your cancellation request is received within 24 hours of your next scheduled order). 
Prices are subject to change at any time and reflect the price on the day the order is processed plus any applicable shipping and sales tax.  A payment is “processed” when the order is shipped and billed to the payment method used to create your subscription.  If We are unable to process your payment for a subscription order due to a failed payment attempt, your order subscription will be cancelled, and you will be notified via email that the order was not placed.  If you use a discount code, please note that it will only apply during the effective dates of the promotion, not on all future orders.

Communications

Signing up to Moen Plus means you will receive communications from Moen and you are consenting to our use of your personal information for business and marketing purposes in accordance with Moen’s Privacy Policy.  If at any time you do not wish to receive communications or want to restrict the use of your personal information, you can unsubscribe.  LEARN MORE 


MOEN FAUCET IDENTIFIER

The Moen Faucet Identifer is a web-based tool which allows you to take a picture of your faucet to identify the specific Moen model of the faucet (if applicable).  This tool helps you confirm whether your faucet is a Moen product and, if so, which model.  By using this tool you are consenting to Moen keeping the images of your faucet which you submit as well as your personal information and details of your communication for purposes of providing warranties, servicing and business research purposes.  This tool is intended to be a helpful shortcut to identifying Moen products but is not guaranteed to be accurate.  We reserve the right to contact you and ask you to supply further information including information about proof of purchase for warranty, service and other purposes.

UNAFFILIATED PRODUCTS AND SITES 

Descriptions of, or references to, products, publications or sites not owned by Moen Incorporated or its affiliates do not imply endorsement of that product, publication or site. Moen cannot review all material linked to the Site and is not responsible for the content of any such material. Your linking to any other sites is at your own choice and responsibility.

COMMUNICATIONS WITH THIS SITE 

You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. Moen Incorporated will fully cooperate with any law enforcement authorities or court order requesting or directing Moen Incorporated to disclose the identity of or help identify or locate anyone posting any such information or materials.

Any communication or material you transmit to the Site by e-mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, nonconfidential and non-proprietary. Moen Incorporated cannot prevent the "harvesting" of information from this Site, and you may be contacted by Moen Incorporated or unrelated third parties, by e-mail or otherwise, within or outside of this Site. Anything you transmit may be edited by or on behalf of Moen Incorporated, may or may not be posted to this Site at the sole discretion of Moen Incorporated and may be used by Moen Incorporated or its affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Moen Incorporated is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.

Although Moen Incorporated may from time to time monitor or review discussion, chats, postings, transmissions, bulletin boards, and the like on the Site Moen Incorporated is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the Site. Moen Incorporated assumes no responsibility or liability for any actions or communications by you or any unrelated third party within or outside of this Site.

UNITED STATES GOVERNING LAW

This Site was developed in the United States of America in accordance with and shall be governed by, and your browsing in and use of the Site shall be deemed acceptance of, the laws of the State of Ohio, United States of America. Notwithstanding the foregoing, this Site may be viewed internationally and may contain references to products or services not available in all countries. References to a particular product or service do not imply that Moen Incorporated intends to make such products or services available in such countries.

LEGAL NOTICE

Legal Notice © 2004-2021 Moen Incorporated

Moen Incorporated
25300 Al Moen Drive
North Olmsted, Ohio 44070
Phone: (440)962-2000

This copyright notice applies to all proprietary content contained throughout this Site.