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We're currently experiencing high volumes. We are aiming to respond to you within 3-4 business days. Sending multiple emails regarding one inquiry will not result in a quicker reply.

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Product Information

To help expedite your request, please upload at least one photograph showing your Moen product and illustrating what you may be encountering. Please upload only photos taken by you, rather than images you find online. These photos, along with a photo of your proof of purchase will decrease the interactions necessary to resolve your issue. You can upload your photographs in the following formats: jpg, jpeg, pjpeg, gif, tif, tiff, png, doc, docx, pdf, ppt, and pptx. Sorry, our form does not take zip or rar files. If you don’t feel your issue requires a photograph, please check the first drop down box on this form to make sure your inquiry applies.
Maximum file size 5MB
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Maximum file size 5MB
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Maximum file size 5MB
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If your request is concerning an existing Moen product in your home, please provide details of the issue(s) you are experiencing with your product.
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  • Enter your product model number
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  • Proof of Purchase Available
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Thank you for taking time to send feedback, we value all of your comments, questions and concerns. Please allow up to two business days for our response.
- Moen Support Team

Don't have all your product information? Browse all support topics below.

Installation Help (Videos)

Watch videos to help guide you when you are installing your new product.

Warranty Information

Review full product warranties, including Moen's limited lifetime.

Register My Product

Register your product to get technical assistance faster and ensure warranty.

Frequently Asked Questions

Read questions other Moen customers have asked and find the answers.

Care & Cleaning of Moen Finishes

See how to care for and preserve the finish of your Moen products.  Here, you will find general cleaning instructions and how to remove dried water spots from your Moen faucets.

Professional & Tradesman Literature Center

Print guides, brochures, catalogs, and other information are available for our trade professionals and builders to download for convenience.

Still Not Finding What You’re Looking For?

Call 1-800-BUY-MOEN

1-800-289-6636

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Customer Services

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Closed on All Nationally Observed Holidays