Woman using Moen Smart Irrigation on her mobile phone.

Frequently Asked Questions

Sprinkl

We’re excited to welcome you to the Moen family. Before you transition from your Sprinkl products to your Moen Smart Sprinkler Controller and Smart Wireless Soil Sensors, you can find answers to all of your questions here.

Sprinkl's innovative technology was acquired by Moen, and we're excited to add this technology to our Smart Water Network and app to further enhance your smart water experience. The Sprinkl app is set to be discontinued in July of 2023. You are eligible to order your free Moen replacement product(s) January 2023 through July 1, 2023.

Yes, Moen will replace all Sprinkl products 1:1. If you wish to purchase additional products, you’ll be able to purchase them on moen.com.

To order your replacement product(s), just follow these simple steps:
1.    Visit our Contact Us page  and select “Send an Email”.
2.    Add your contact information to the form and select “I need help with my Moen Smart Home products” as your reason for contacting Customer Support.
3.    In the comments section at the bottom of the form, please identify yourself as a Sprinkl owner and a member of our Customer Support Team will reach out to you shortly.

The Sprinkl app is set to be discontinued in July of 2023. You are eligible to order your free Moen replacement product(s) January 2023 through July 1, 2023.

In July 2023, the Sprinkl app will be discontinued and your Sprinkl products will no longer work with the app. You will be eligible for product replacement in January 2023 and will have until July 1, 2023, to order your Moen replacement products.

You are eligible to order your free Moen replacement product(s) January 2023 through July 1, 2023. Your new Moen product(s) will be available to use in the Moen Smart Water App right away.

Conserve units will be replaced with Moen Smart Sprinkler Controllers .

Yes, all wireless soil sensors will be replaced with Moen Smart Wireless Soil Sensors.

All Moen Smart Sprinkler Controllers and Smart Wireless Soil Sensors will have the exact same features as your current Sprinkl products. The Moen Smart Water App will have a different look and feel with the same innovative technology you're used to, and you'll be able to create custom schedules, enable weather-skip, pair with wireless soil sensors and more.

If you wish to purchase additional Moen Smart Sprinkler Controllers or Smart Wireless Soil Sensors, simply add them to your cart on moen.com. You will be required to purchase any additional products besides what is currently registered in your Sprinkl account today.

Yes, in order to activate your warranty, you must register your product at register.moen.com.

Sprinkl will continue supporting all products now through June 2023 by phone at (214)-699-7922 and email (support@sprinkl.com). Beginning in July 2023, Sprinkl products will no longer work with the Sprinkl app. We recommend that all users transition to the Moen Smart Sprinkler Controller and Moen Smart Water App beginning in January 2023.

Moen will replace all Sprinkl products 1:1 for free and even cover shipping costs! Our Moen Smart Sprinkler Controller is a DIY installation just like your Sprinkl controller; therefore, Moen will not cover any installation costs should you choose to have a professional install your units.