People shopping for Moen products

Customer Support & Service

Moen products have been manufactured under the highest standards of quality and workmanship. For service and support call:

1-800-BUY-MOEN
1-800-289-6636

For Smart Water Network product support, call:
1-844-633-8356

FIND YOUR ORDER

Let’s Start By Finding Your Product.

Happy Moen Customer

30 Day, Hassle-Free, Return Policy

We want you to love your home and the Moen products in it. If you purchased a product from Moen.com, and it does not look, fit or function the way you want it to, you can return it to us, free, within 30 days for a full refund.
START A RETURN
Happy Moen Customer

30 Day, Hassle-Free, Return Policy

We want you to love your home and the Moen products in it. If you purchased a product from Moen.com, and it does not look, fit or function the way you want it to, you can return it to us, free, within 30 days for a full refund.
START A RETURN
Happy Moen Customer

30 Day, Hassle-Free, Return Policy

We want you to love your home and the Moen products in it. If you purchased a product from Moen.com, and it does not look, fit or function the way you want it to, you can return it to us, free, within 30 days for a full refund.
START A RETURN
Happy Moen Customer

30 Day, Hassle-Free, Return Policy

We want you to love your home and the Moen products in it. If you purchased a product from Moen.com, and it does not look, fit or function the way you want it to, you can return it to us, free, within 30 days for a full refund.
START A RETURN
Happy Moen Customer

30 Day, Hassle-Free, Return Policy

We want you to love your home and the Moen products in it. If you purchased a product from Moen.com, and it does not look, fit or function the way you want it to, you can return it to us, free, within 30 days for a full refund.
START A RETURN
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Exclusive Service When You Register

Register your product to receive exclusive savings on future purchases, lifetime warranty activation, simplified customer service support, and product installation assistance. 
Register Your Product
Product Help

Need a Solution? We've got it covered.

Let us help you find a solution to the problem you are having. Identify, troubleshoot and solve your faucet needs:

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Get The Service & Support You Need

Helpful Resources

Installation Help (Videos)

Watch videos to help guide you when you are installing your new product.
Installation Help(Videos)

Warranty Information

Review full product warranties, including Moen's lifetime limited warranty.
READ MORE

Register My Product

Register your product to get technical assistance faster and ensure warranty support.
Register My Product

Frequently Asked Questions

Read questions other Moen customers have asked and find the answers.
READ FAQs

Care & Cleaning of Moen Finishes

See how to care for and preserve the finish of your Moen products.  Here, you will find general cleaning instructions and how to remove dried water spots from your Moen faucets.
Finish Care & Cleaning Guide

Professional & Tradesman Literature Center

Print guides, brochures, catalogs, and other information are available for our trade professionals and builders to download for convenience.
Literature Center
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The Highest Standards of Quality and Workmanship

Our longevity in our industry and the durability of our products is what sets us apart from others. For over 80 years we have stood behind our quality and we honor our commitment to our valued customers and consumers who choose to come to us for their best experiences with water.

Moen products reflect the best of our experience and we stand by our workmanship while maintaining our high level of helpful support and service. The people at Moen have special talents for being artists, innovators and problem-solvers and ultimately Moen products have been manufactured under their highest standards.

WARRANTY INFORMATION
Smart Shower Support

Smart Shower Support

The newest wave in shower technology is here. Get started today.
Get Support
Moen Literature Center

Literature Center

Print guides, brochures, catalogs, and other information are available for our trade professionals and builders to download for convenience.
Brochures & Literature

Moen 101 Learning

Created specifically for tradesmen and professionals, Moen 101 is designed to provide basic product identification information and background on our innovations and core product platforms. This content is laid out in a series of modules by product category. Here, you will find a great deal of information regarding Moen cartridges and valves.

MOEN 101 LEARNING 

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Still Not Finding What You're Looking For?

1-800-BUY-MOEN
1-800-289-6636

Customer Service

Monday - Friday
8am - 7pm ET

Customer Service Representative