Back to All FAQs
How do I adjust the flow?
Can I install the U by Moen Smart Faucet outside of the United States or Canada?
Alexa is responding with an error message
My preset won't start with the Alexa voice command
How do I pair my U by Moen with my Amazon devices?
Are there any warnings regarding the use of INLY capsules?
When I remove the capsule after use, it still feels full. Is this normal?
I've already purchased a U by Moen shower, do I need a new controller to integrate voice automation with Amazon Alexa?
Are there any security concerns with pairing my device with a system like Amazon Alexa, Apple HomeKit or Google Assistant?
Is there a published API available? Can I integrate the U by Moen into my smart home hub?
If I need to replace my controller for any reason, what steps will I need to follow to connect my new controller to my home Wi-Fi network?
I have one of the outlets on my U by Moen valve capped. Is there a 'blank' or 'capped' icon I can use to acknowledge that particular port is not active on the controller?
How do you set up the time on the controller?
What are the benefits of a cloud-based system?
What are the factory settings on the controller at the time of installation?
What are the benefits of pairing my device with Amazon Alexa, Apple HomeKit or Google Assistant?
Will I be able to use a static IP address?
What about security? What personal data will Moen have access to through the cloud?
What smart home systems is U by Moen compatible with?
Do I need to have an Amazon Echo product in the bathroom to control the shower?
Is U by Moen compatible with Apple HomeKit?
I've already purchased a U by Moen shower, do I need a new controller to integrate voice automation with Apple HomeKit?
What if I get a new router or change internet providers? What will need to be done to connect my U by Moen shower controller to my home Wi-Fi network?
What if I'm having trouble pairing U by Moen to my devices? Do I call Moen customer service or Amazon?
What Amazon devices are currently compatible with my U by Moen shower?
Why don't I see my wireless network when I attempt to connect to the U by Moen app?
What if my plumber doesn’t set up the icons correctly. How do I adjust these?
What happens when smart phones are upgraded with new operating systems?
Does the smart phone app connect to the shower via a Bluetooth or WiFi based connection?
How do I change the outlet icons on the controller screen?
How many smart phones can be connected to the controller?
Did Moen develop this digital technology?
Can I turn off the shower using my smart phone even if it was turned on using a controller?
How do I get the latest controller features?
What type of smart phones can be connected to the controller?
Can I use the shower without connecting to the cloud/internet?
How far away will the smart phone activate your shower?
Does the app work on a tablet?
What kind of router do I need to connect my U by Moen?
Can I operate two controllers from the same smart phone?
Can the app be updated from the Apple app store or Google Play?
Are there any special router requirements?
How does the U by Moen shower controller mount to the wall?
What are the inlet sizes?
Is the U by Moen shower valve compatible with PEX, copper and CPVC?
Is an access panel required for the U by Moen shower valve?
How many spray outlets shower devices can be used in a digital vertical spa?
Does the U by Moen shower run on AC power or batteries?
Do the cables for the controller, AC power adaptor and optional battery backup need to be inserted into specific ports within the valve?
Can I remove the buttons for cleaning?
Do I have to plug in the U by Moen shower valve, and is an electrician required for installation?
Is the controller water proof?
I already have one phone synced to the controller. How do I sync additional phones to the controller?
Can I move the U by Moen shower controller once it has been installed?
Are there any layout considerations I need to be aware of before the controller is installed?
Can I install the U by Moen valve in an attic? Are there any concerns regarding the ambient temperature of the location of where the valve will be installed?
How do I clean the controller?
Will the U by Moen shower digital valve work with existing showerheads, hand showers and body sprays?
How far can the U by Moen shower valve be installed from the shower area?
Do you need a larger hot water tank to operate the U by Moen shower? Are there specific drainage requirements?
How do I clean the filter screen?
What is the warranty on the U by Moen shower valve and controller?
Does the U by Moen shower work with a tankless heater?
What are the outlet sizes?
Can I use quick connects for inlet and outlet?
Can I add multiple controllers for the U by Moen shower valve?
Can I install the U by Moen outside of the United States or Canada?
What is the maximum flow rate for two outlet and four outlet valves?
Can I reduce the brightness of the display? Can the display be turned off when it is not in use?
Does the U by Moen shower offer a warm-up mode? How does it work?
Does the U by Moen shower controller have a touch screen?
Does the U by Moen shower valve have flow volume control?
Are there any issues with electricity and the chance of being shocked?
Can the U by Moen shower be used in locations where local codes require only a single outlet active?
How do I know if the optional Battery Backup (service kit 179573) is connected to my valve? How will I know when the batteries need to be changed?
How many outlets does the U by Moen shower valve have?
Can I use the U by Moen shower during a power outage?
Does the unit use a lot of electricity? Will it considerably increase my electric bills?
What is the minimum water pressure needed for a digital valve?
Does the U by Moen shower controller use batteries?
Can I use one of the outlets to fill my tub?
What is the maximum hot water temperature?
Is this a pressure balanced valve?
Does the U by Moen shower measure/display water usage during or after a shower?
How does the valve work?
What happens when a power outage occurs while shower is ON?
How many presets can you have for two outlet and four outlet SKUs?
Does the U by Moen shower valve come with caps for unused outlets?
Can I upgrade my four outlet ioDigital valve shower to the four outlet U by Moen shower without a major remodel?
Where can I find information about the U by Moen Shower?
Does Flo by Moen integrate with any other smart home devices?
Do I download an app?
What kind of phone do I need?
Do customers have to sign up for FloProtect to use Flo by Moen?
How do Flo by Moen customers sign up for FloProtect?
What does the FloProtect Plan offer that the Flo by Moen Basic offering doesn’t?
What do insurance companies think of this? Do you have insurance partners?
What is FloProtect Plan?
Are the capsules recyclable?
How is the faucet powered?
Do I need WI-FI?
Can I buy this faucet without owning a voice assistant?
What kind of voice assistant do I need?
Will this fit into my shower?
Are the Nebia by Moen products covered by Moen's Limited Lifetime Warranty?
Will the Nebia by Moen handshower effect my pacemaker since it has a magnet?
How does Nebia by Moen handle hard water (or lime scale)?
How do I clean my Nebia by Moen showerhead?
Will Nebia by Moen perform if I have low water pressure?
What is the water heater requirement?
What is the water pressure requirement?
Can I use my existing valve and plumbing?
What if I prefer to not use the waterproof permanent adhesive?
Can I install myself?
Is there backflow prevention?
How does the handshower turn on?
Can the handshower flow independently from the rainshower?
How much water can I save?
Are the Nebia by Moen products WaterSense labeled?
What is the flow rate of the Nebia by Moen rainshower?
What is the combined flow rate of the Nebia by Moen rainshower and handshower?
What is the combined flow rate of the Nebia by Moen rainshower and handshower?
What is Nebia by Moen?
What does atomization mean?
Will Nebia by Moen really get the shampoo and conditioner out of my hair?
Does atomization make the water feel colder compared to a standard shower?
What is the combined flow rate of the Nebia by Moen rainshower and handshower?
Will the capsule color the water?
Are the products contained in the capsules tested on animals?
How long does a capsule last?
Will my skin be scented after an INLY shower?
Will an essential oil shower leave my hair or skin greasy?
Can i use INLY capsules to wash myself?
Will using INLY products make the bath or shower slippery?
After starting the infusion of essential oils in my shower, can I turn off?
Can I control the intensity of the fragrance in the shower?
How do I activate INLY aromatherapy shower capsules?
How does INLY ensure quality ingredients?
Where are the INLY shower capsules made?
Are there special cleaning instructions for this shower?
Is there a warranty for the aromatherapy shower?
Why can't I remove a shower capsule?
Why won't the dilution lever move?
Will my shower still work if I don't use a capsule?
How easy is the installation of the showerhead?
Can I add aromatherapy to an existing Moen shower?
What kind of batteries do I need to buy? Are they included?
Where can I buy one?
What is Flo by Moen?
Is Flo By Moen water resistant?
Does Flo by Moen work on both 2.4GHz and 5GHz wireless networks?
Does Flo by Moen Smart Water Shutoff integrate with other smart home systems?
What is your return policy?
What if Flo by Moen doesn’t detect a leak? What happens when Flo by Moen malfunctions and I don’t have FloProtect?
Does the Flo by Moen smart water valve have a warranty?
Will Moen or Flo Technologies cover expenses relating to any water damage?
Why do homeowners need this smart water valve installed in their homes?
How does the smart valve notify me if there is a leak in my water system?
What if my router does not support 2.4GHz?
What kind of cleaner can I use on non-LifeShine components?
What kind of cleaner can I use on my LifeShine® faucet?
What kind of cleaner can I use on my faucet featuring the Spot Resist™ Stainless or Spot Resist™ Brushed Nickel Finishes?
How do I clean the faucet?
How does the ExactTemp valve work?
How much does FloProtect cost?
Is Flo by Moen certified in the United States and Canada?
Do I have to be a Flo customer to sign up for FloProtect?
Can I turn off my home’s water through the Flo by Moen app?
Can Flo by Moen pinpoint the origin of the leak?
What is FloSense™?
What is MicroLeak™ Technology?
Does Flo by Moen need to be professionally installed?
Where can I get help with my U by Moen shower?
How many spray outlets can be used in a digital vertical spa?
How does the ioDigital™ valve work?
Troubleshooting: No COLD (just hot) or No HOT (just cold) water on tub shower units
Troubleshooting: Water temperature is not HOT enough on tub shower units
I just replaced the cartridge in my Moen kitchen faucet and the handle will not stay in the on position, how do I fix this?
Troubleshooting: Handle will not stay in the on position (one-handle faucets)
I am concerned that the Moen faucet I am interested in will not fit in my thick countertop. Is there an extension kit that I can buy?
How is MotionSense powered? Does it run on batteries or use AC power?
I bought a new generation of MotionSense faucet, can I use my old Moen AC adapter?
How do I replace my Moen cartridge?
What is the advantage of a Moen cartridge?
I just purchased a new faucet and my existing supply lines will not fit on your faucet. What can be done to correct this?
How can I find my model number?
I have located a number on my faucet, but your website states it is not a model number. What number is this?
Is the same procedure followed for the 2 handle kitchen faucet?
I have a Moen 1 handle kitchen faucet and need to replace the O-rings. What are the steps to do this?
My kitchen faucet handle is hard to operate. What can I do to correct this?
How can I purchase repair parts?
Do all Moen products consist of one standard of quality regardless of whether the distributor is a retail or wholesale supplier?
Troubleshooting: Pop-up drain assembly not closing or opening properly
Troubleshooting: Water comes out of the showerhead when the tub spout is being used
Troubleshooting: No water from tub/shower units
Troubleshooting: No WARM water (no mixture of hot and cold) on tub shower units
Troubleshooting: Handle is difficult to operate
Troubleshooting: Spout is difficult to rotate
Troubleshooting: Pullout or pulldown wand will not divert between "stream" and "spray" modes
Troubleshooting: Pulldown wand "falls" out of spout
Troubleshooting: Low flow from side spray / Water still comes from spout with side spray activated
Troubleshooting: Low water flow from spout — ONLY hot or cold water on sink faucets
Troubleshooting: Low water flow from spout — BOTH hot and cold water on sink faucets
Troubleshooting: Kitchen faucet leaks between the spout and the handle
Troubleshooting: Side spray leaks when faucet is turned on
Troubleshooting: No water from tub/shower units
Troubleshooting: Kitchen faucet leaks at the bottom of the spout
Troubleshooting: Fixture leaks from the end of the spout
I haven't used my PosiTemp® shower in my guest bath in a while. I now only get hot or cold water but not both.
What is the difference between a PosiTemp® tub and shower valve and a Moentrol® tub and shower valve?
Does the Moen Roman Tub valve spout shank need to be cut to the desired height after it has been installed? Does Moen make a shorter one?
Will the valve fit under my standard sink cabinet?
What is the M-PACT? system?
What does the blue LED light indicate?
How do I uninstall the hoses for inline filter cleaning?
How do I troubleshoot the MotionSense faucet?
How do I disable or re-enable the sensors?
How do I clean the screen filter in the control box?
How do I change the water temperature?
Can I change the trim (showerhead, arm, flange, escutcheon, handle/knob and tub spout) without changing the valve in the wall?
How does the installation differ from a standard mechanical faucet?
What is a vertical spa?
What size hex wrench is used to remove my PosiTemp® lever?
What should I look for when purchasing a faucet?
Is there an adjustment that I can make to my faucet to increase the flow of the water?
Can this be used on a bar sink?
Will the valve fit within a regular 2" x 4" framed wall?
Will the digital valves work with existing showerheads, hand showers and body sprays?
What caused my faucet to turn on unintentionally?
Will it take me long to install a faucet?
Why is there a gap between the handle and the escutcheon of my one-handle shower faucet?
Why don't basket strainers come with new sinks?
Why does my PosiTemp® shower, with waterdrop knob, only give me hot water or cold water, and not a mixture?
Whom do I call for support?
Where do I find assistance in repairing my Moen product?
When I first turn on my Posi-Temp shower, I get scalding hot water. As I turn the handle counter-clockwise, the water gets cooler. How can I fix this?
When do I need to use thread seal tape, pipe dope or plumber's putty?
What tools will I need to install or fix my faucet?
What size basket strainers do I need for my new sink?
What makes ExactTemp® better than the competitors' thermostatic valves?
What is the warranty?
What is the warranty on the valve? Controller?
What is the spout range of motion?
What is the minimum water pressure needed for a digital valve?
What is meant by a "pressure-balancing" tub and shower faucet?
What is a pop-up drain assembly?
What causes a Moen faucet or valve to leak or drip?
What are the outlet sizes?
What are the inlet sizes?
My rough-in valve in the shower was installed too far back from my finished wall. Can I get an extension kit to correct this?
My faucet has a high-arc spout, and it does not immediately shut off after the handle (or handles) are turned off. Why is this?
Is this a pressure balanced valve?
Is the valve compatible with PEX, copper and CPVC?
Is it safe to have electronics under my kitchen sink?
If I contact Moen directly for warranty parts, what type of questions can I expect to be asked?
I have received some parts to repair my faucet. Is this something that I can repair?
I don't see my faucet on your website, does that mean it's no longer serviceable?
I am interested in one of the single handle models that feature the side-mounted handle. On your website, I only see these handles mounted on the right-hand side. Can the handle be mounted on the left hand side?
How many presets can you have for the shower? Roman Tub? Vertical Spa?
If I use one of the sensors to turn the water on, how long will it run?
How long does it take to ship parts if I purchase direct from Moen?
How far away will the remote controls work?
How does the controller mount to the wall?
How does MotionSense operation differ from a standard mechanical faucet?
How do I disconnect the pullout hose from the control box?
How do I use my sensors to turn the water on and off?
How do I know my batteries are dead?
Can the faucet be mounted with left- or right-handle installation?
What are "sweat and/or cc fittings" and what does it mean "to sweat a pipe"?
The temperature on my Moentrol shower seems to be reversed ? cold water is where hot should be and the hot water is where the cold should be. Is there an easy way to change this?
The hot and cold is reversed on my one handle kitchen/bathroom sink faucet. What can be done to correct this?
The hose for my pullout / pulldown faucet keeps getting caught by various obstructions in the below cabinet. What can be done to alleviate this issue?
How many holes are necessary in my sink deck to install my kitchen faucet?
Can I change the trim on my older Moen roman tub without replacing the valve body?
How do I install my kitchen or bathroom faucet?
Does Moen make undermount sinks?
Do you need a larger hot water tank? What are the drainage requirements?
Do I have to plug the valve in, and is an electrician required for installation?
Can I use my existing drain assembly when installing a new faucet?
Can I replace a two-handle or three-handle shower valve with a single-handle model?
Can I replace a two-handle lavatory faucet with a single-handle model? Do all faucets fit all bathroom sinks and tub/showers?
Can I purchase new tub and shower trim and connect it to my existing Moen tub and shower valve?
Can I purchase a non-spray faucet and convert it to a sprayer model using my existing side spray?
Can I join copper to PVC tubing? If so, how?
Are there any issues with electricity and the chance of being shocked?