Here are some common Alexa error messages, what caused the error and how to avoid the issue in the future:

  • Alexa response: "Hmm, I'm not sure" or "I don't know that one." or you hear a double beep.
    • Reason: the shower hasn't been connected to Alexa yet.
    • Solution: Clearly speak the command during the voice command and make sure the skill is enabled in your Alexa app and synced to your account
  • Alexa response: "I couldn’t find my shower." or "I couldn't find (          )."
    • Reason: There may be conflicts with other devices or skills.
    • Solution: Make sure to use the name of the shower device in the Alexa app.
  • Alexa response: "You must connect your account to use this skill. Please use the Alexa app to link your account."
    • Reason: This skill has not been enabled and connected to the users account
    • Solution: Enable the skill within the Alexa app and connect the account to the Alexa account
  • Alexa response: "I don’t know how to set guest bath to that setting."
    • Reason: The temperature requested may exceed the maximum temperature limit.
    • Solution: Select a temperature below the "Maximum Temperature Setting" when activating your shower with Alexa
    • Reason: The preset name was not recognized.
    • Solution: Make sure to give presets simple, unique names using common words, and say the preset name clearly and exactly as it is in your app. Then, when activating your shower, say, “Alexa, set (name of shower) to the (preset name) mode.
  • Assure your Alexa device is well positioned for optimal interaction: place it at least eight inches from any walls and windows; assure there's no echo or reverb in the room. Additional device help and support can be found at www.amazon.com

 

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