Troubleshooting: Pop-up drain assembly not closing or opening properly

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Typical Cause

This is caused by either a broken pivot rod or an issue with the adjustment the pivot rod or lift rod.

Solution

Inspect the pivot rod. This will be a silver rod that should be installed into the rear of the drain. Depending on the model, there will be a metal or gray plastic pivot rod nut securing the rod in place. This nut can be unscrewed to view the pivot rod. If this rod is broken, it will need to be replaced.

  1. If the pivot rod is not broken, then it will need to be adjusted in conjunction with the lift rod. With the lift rod (the rod that you pull up on the close the drain) in position, verify it is inserted into the lift rod strap (this is a metallic piece with a series of holes) and secure it with the lift rod strap screw.
  2. Connect the pivot rod to the lift rod strap using the spring clip that should be on the pivot rod.
  3. Place the drain plug in the full open position, then loosen the lift rod strap screw and adjust the lift rod height so that the knob on top of the lift rod clears the faucet. Then tighten the lift rod strap screw.

Note: The installation instructions for your faucet will illustrate on how to do this. If you no longer have the installation instructions, please view our Find Your Product section to determine your model. This will allow you to view or download the installation instructions.