A picture is worth 1,000 words..

Please upload at least one photo of your Moen product that clearly shows the issue so we can better support your request. Only submit photos that you’ve taken, not images you’ve found online. Accepted file formats include: jpg, jpeg, pjpeg, gif, tif, tiff, png, doc, docx, pdf, ppt, pptx. If your issue doesn’t require a photo, please select a different reason for contacting us in the dropdown at the top of the form.