A picture is worth 1,000 words..

To help expedite your request, please upload at least one photograph showing your Moen product and illustrating what you may be encountering. Please upload only photos taken by you, rather than images you find online. These photos, along with a photo of your proof of purchase will decrease the interactions necessary to resolve your issue. You can upload your photographs in the following formats: jpg, jpeg, pjpeg, gif, tif, tiff, png, doc, docx, pdf, ppt, and pptx. Sorry, our form does not take zip or rar files. If you don’t feel your issue requires a photograph, please check the first drop down box on this form to make sure your inquiry applies.