Moen Professional Contact Us

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Contact Information

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Product Information

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To help expedite your request, please upload at least one photograph showing your Moen product and illustrating what you may be encountering. Please upload only photos taken by you, rather than images you find online. These photos, along with a photo of your proof of purchase will decrease the interactions necessary to resolve your issue. You can upload your photographs in the following formats: jpg, jpeg, pjpeg, gif, tif, tiff, png, doc, docx, pdf, ppt, and pptx. Sorry, our form does not take zip or rar files. If you don’t feel your issue requires a photograph, please check the first drop down box on this form to make sure your inquiry applies.
Maximum file size 5MB
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Maximum file size 5MB
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Maximum file size 5MB
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Purchase year is required.

If your request is concerning an existing Moen product in your home, please provide details of the issue(s) you are experiencing with your product.
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Thank you for taking time to send feedback, we value all of your comments, questions and concerns. Please allow up to two business days for our response.
- Moen Support Team

Dedicated Pro Support

25300 Al Moen Drive
North Olmsted, Ohio, USA 44070
1-877-Moen-Pro (1-877-663-6776)

Fax Order Number: 1-800-848-6636

Moen Canada

2816 Bristol Circle
Oakville, Ontario, Canada L6H5ST
1-800-465-6130

Wholesale Inquiries

EASTERN STATES / CENTRAL STATES
1-800-531-1600 or 1-800-531-1602

MOUNTAIN STATES / PACIFIC STATES
1-800-634-6041

Request a Meeting

Meet with a Moen Pro Sales Representative to discuss your specific needs. 

REQUEST A MEETING

Important Links

To Support our Business Relationship

CONTACT US CUSTOMER SUPPORT CUSTOMER NET CASH FLOW REWARDS MOEN INSTALLER WHERE TO BUY ECOMMERCE POLICIES RETURN POLICY INDUSTRY ASSOCIATIONS MOEN PLUMBER CONNECTION COMPLIANCE CERTIFICATION LEGISLATION

Moen Professional Returns Processing Forms

Select from the options below to get started.

Non-Defective Return Goods Authorization Form for Professionals

Material must be active in the current price book excluding annual deletions; 20% restocking fee applies; Customer paid freight to designated Moen facility; Product must be in re-saleable condition upon inspection; Bulk pack product must be in full case quantity; Standard allowable limitations based on CIP agreement apply.

> Download Form

Defective Return Goods Authorization Form for Professionals

Defective Product refers to product that upon customer receipt or initial install had either a functional or cosmetic defect that did not meet Moen’s standards or product specification. Defective does not refer to product that has failed during normal operation or defects which result from customer neglect or abuse. For product wear out failures please contact 1-877-MoenPro.

> Download Form

Moen Order Discrepancy Authorization Form

Please use this form if Moen created an error on your Purchase Order that resulted in any of the following:

-Wrong Part/Sku or finish ordered/shipped by Moen
-Incorrect Qty Ordered/Shipped by Moen
-Expedited shipping/Air Freight request missed on PO
-Drop Ship address missed on PO
-CJQ Pricing missed on PO

> Download Form