Moen Professional Customer Support

Welcome to Moen Professional Customer Support

Dedicated Pro Support

25300 Al Moen Drive
North Olmsted, Ohio, USA 44070
1-877-Moen-Pro (1-877-663-6776)

Fax Order Number: 1-800-848-6636

Moen Canada

2816 Bristol Circle
Oakville, Ontario, Canada L6H5ST
1-800-465-6130

Wholesale Inquiries

EASTERN STATES / CENTRAL STATES
1-800-531-1600 or 1-800-531-1602

MOUNTAIN STATES / PACIFIC STATES
1-800-634-6041

Request a Meeting

Meet with a Moen Pro Sales Representative to discuss your specific needs. 

REQUEST A MEETING

Product Help

Need a Solution? We've got it covered.

Let us help you find a solution to the problem you are having. Identify, troubleshoot and solve your faucet needs:

GET PRODUCT HELP

Let’s Start By Finding Your Product.

Important Links

To Support our Business Relationship

CONTACT US CUSTOMER SUPPORT CUSTOMER NET CASH FLOW REWARDS MOEN INSTALLER WHERE TO BUY ECOMMERCE POLICIES RETURN POLICY INDUSTRY ASSOCIATIONS MOEN PLUMBER CONNECTION COMPLIANCE CERTIFICATION LEGISLATION
Moen Product Warranty Information

The Highest Standards of Quality and Workmanship

Our longevity in our industry and the durability of our products is what sets us apart from others. For over 80 years we have stood behind our quality and we honor our commitment to our valued customers and consumers who choose to come to us for their best experiences with water.

Moen products reflect the best of our experience and we stand by our workmanship while maintaining our high level of helpful support and service. The people at Moen have special talents for being artists, innovators and problem-solvers and ultimately Moen products have been manufactured under their highest standards.

 

WARRANTY INFORMATION

Moen Professional Returns Processing Forms

Select from the options below to get started.

Non-Defective Return Goods Authorization Form for Professionals

Material must be active in the current price book excluding annual deletions; 20% restocking fee applies; Customer paid freight to designated Moen facility; Product must be in re-saleable condition upon inspection; Bulk pack product must be in full case quantity; Standard allowable limitations based on CIP agreement apply.

> Download Form

Defective Return Goods Authorization Form for Professionals

Defective Product refers to product that upon customer receipt or initial install had either a functional or cosmetic defect that did not meet Moen’s standards or product specification. Defective does not refer to product that has failed during normal operation or defects which result from customer neglect or abuse. For product wear out failures please contact 1-877-MoenPro.

> Download Form

Moen Order Discrepancy Authorization Form

Please use this form if Moen created an error on your Purchase Order that resulted in any of the following:

-Wrong Part/Sku or finish ordered/shipped by Moen
-Incorrect Qty Ordered/Shipped by Moen
-Expedited shipping/Air Freight request missed on PO
-Drop Ship address missed on PO
-CJQ Pricing missed on PO

> Download Form