At this time, we are unable to initiate a return for you. There are typically a few reasons. 

1)  If you have not received your shipping confirmation email yet, you will not yet be able to initiate a return. 

2) If you have already received your shipping confirmation email, and your credit card has been charged, it may mean that there are no products in your order that qualify for a return per our return policy.

3) Your item may contain ion metal and/or lithium batteries that are not eligible for return.  Please refer to Moen's terms and conditions policy for disposal instructions.

4) Select Water Filtration Systems and Softeners are currently unable to be returned online.  Please contact Consumer Services at 1-800-289-6636 to complete your return.

Note on Product Containing Ion Metal and/or Lithium Batteries:
Product containing ion metal and/or lithium battery are not eligible for return.  Please dispose of the item(s) responsibly and in compliance with local environmental regulations and disposal laws. If you are unsure as to how to dispose of this product, please go to Used Lithium-Ion Batteries | US EPA for disposal information.

Please email Customer Support or call 1-800-BUY-MOEN (1-800-289-6636) if you have questions about your purchases.