At this time, we are unable to initiate a return for you. There are typically two reasons.
1) If you have not received your shipping confirmation email yet, you will not yet be able to initiate a return.
2) If you have already received your shipping confirmation email, and your credit card has been charged, it may mean that there are no products in your order that qualify for a return per our return policy.
Please email Customer Support or call 1-800-BUY-MOEN (1-800-289-6636) if you have questions about your purchases.