Moen Product Help & FAQs

Moen faucet model numbers are typically located on the original packaging, instruction sheet or receipt. If you don’t have those available, look for a small tag attached to the supply line under the sink, which may include the model number. If you’re still unsure, you can take a photo of your faucet and upload it to our Moen Faucet Identifier tool to quickly find your model number.

If you need help repairing your Moen product, please contact us toll free at 1-800-BUY-MOEN or submit a product question through the Contact Us page. You can also use the Moen Pro Finder tool to find a local Moen Certified Professional to assist with repairs. 

You can order genuine Moen replacement parts directly from moen.com. Just search by your faucet’s model number and visit the page for your product to find a full list of replacement parts. You can also visit a local Moen dealer or call our Customer Support team at 1-800-BUY-MOEN (1-800-289-6636) for help identifying and purchasing the part you need.

Stocked items will arrive within 7-10 business days. If you need your part to arrive sooner, we do offer expedited shipping.

We carry many parts for discontinued models; however, there are exceptions. We recommend contacting our Customer Support team to determine if we have the part you need. Be prepared to provide the age of your faucet and the model number.

You will need to provide your faucet's model number, proof of purchase, the age of your faucet, information about the problem you’re experiencing, and if any work been done to correct it. Please be near your faucet when you contact us as we may need to ask further questions.

Every Moen residential kitchen and bath faucet complies with the Federal Safe Drinking Water Act and NSF 61 standards — making Moen the safe choice for clean drinking water. Moen also offers a wide selection of ADA-compliant products that are designed for accessibility and ease of use. 

Products with the WaterSense® label meet EPA criteria for water efficiency and performance. Moen WaterSense-certified faucets, showerheads and toilets help reduce water use — without sacrificing pressure or performance. This helps prevent water waste and may even help lower your utility bills.

Moen’s finishes are designed to stand up to daily wear and tear. Moen Lifeshine® finishes, like Lifeshine® Bronzed Gold, are both decorative and durable — meaning the finish won’t tarnish, corrode or flake off for the product's lifetime. Moen’s Matte Black finish helps conceal wear and tear and water spots for a sleek, unblemished appearance. If you're concerned about keeping your faucet clean, look for products with Spot Resist™ finishes that resist fingerprints and water spots to maintain the brilliance of the fixture, like Spot Resist™ Stainless and Spot Resist™ Brushed Nickel.

The LifeShine finish can be cleaned with most household cleaners (including mild abrasives), when used according to the manufacturers' instructions for use. Avoid using any cleaners or pads/sponges that are unsafe for polished metallic surfaces. Most green, fibrous pads or sponges contain microscopic mineral particles that can scratch a faucet's finish, including LifeShine finishes. Immediately after cleaning your faucet, wash off remaining cleanser with water. To remove water spots, use a soft, damp cloth. We also suggest a periodic application of a quality, non-abrasive wax such as car wax or furniture wax.

Yes, Spot Resist is a Moen-exclusive finish technology designed to resist fingerprints and water spots, keeping your faucet or shower looking cleaner for longer. It’s especially helpful in high-touch areas, like kitchens and busy bathrooms. You’ll find this feature available on select finishes, including Spot Resist™ Stainless and Spot Resist™ Brushed Nickel.

Spot Resist finishes can be cleaned with a mild soap, then rinsed thoroughly with warm water and dried with a clean, soft cloth. Never use cleaners containing abrasives (including abrasive sponges or steel wool), ammonia, bleach or sodium hypochlorite, organic solvents (e.g. alcohols) or other harsh chemicals (e.g. lime scale removers) to clean the Spot Resist finish, as they may damage the finish. Failure to comply with these cleaning instructions may void Moen's warranty.

You may need to obtain an adapter in order to connect your new faucet to your pre-existing supply lines or shut-off valves. Moen faucets typically utilize either flexible supply lines with 3/8" compression fittings or 1/2" IPS connections. The size of the adapter will depend on the model and the type of fitting it needs to connect to.

Before you leave the store with either your new faucet or the replacement part you need, make sure you have these items to help install the faucet or part easily. These items are also listed on the Moen package: 

• Phillips and Regular Screwdrivers 
• Adjustable Wrench (or basin wrench for hard to reach areas) 
• Flashlight 
• Pliers 
• Plumber's Putty (not required on all installations) 
• Thread seal tape 
• Allen Wrench (not required on all installations) 

In general, leaks are often caused by a scratched or torn cartridge, O-ring, or grommet. Typically, a cartridge replacement will correct this type of leak.

To replace a Moen cartridge, turn off your water supply, remove the handle and use a cartridge removal tool or needle nose pliers to pull out the old cartridge. Then, insert the new cartridge and reassemble the faucet. Each model may vary slightly, so we recommend checking the printed instructions that came with your new cartridge. Watch our how-to video to learn how to remove the cartridge for your Moen kitchen faucet.

A loose or broken handle is often a quick fix. First, check if the set screw inside the handle needs tightening. If it’s loose, use a hex wrench or Allen wrench to retighten it. If the handle is cracked or damaged, contact Customer Support to see if your faucet qualifies for a replacement handle through your warranty.

During manufacturing, lubrication (silicone) is used on the cartridge. The combination of lubrication and the weight of the handle can cause the faucet to self-close. This can be corrected in several ways: 

• If your faucet has a 1225 cartridge, make sure all screws are tight. 
• If your faucet has a 1255 cartridge, replace the cartridge. 
• If your faucet has a 4000 cartridge, tighten the cartridge nut or replace the cartridge. 
• If the faucet has a handle connector: 

1. Change the handle connector. 
2. Check the old cartridge stem for a gray metal washer. This washer must be transferred to the stem of the new cartridge. 

For one-handle faucets with a 1225 cartridge, simply remove the cartridge and lubricate it both inside and out with silicone-based grease. Do not use plumber's grade faucet grease, silicon sprays or any lubricant that contains petroleum. Petroleum based lubricants may react with rubber seals and actually cause the faucet to become even more difficult to operate. 

For two-handle faucets, we recommend replacing the cartridge. The part number for a two-handle kitchen cartridge is 1224. 

For one-handle faucets with a 1255 or 4000 cartridge, replace the cartridge. 

You can purchase our Hose Management System to help prevent the hose and the weight from getting caught on under-sink obstructions. This can be cut to accommodate different cabinet sizes and is compatible with all Moen pulldown and pullout faucets.

The Wave Sensor works by passing your hand over the sensor to turn the water on. Wave your hand over the sensor again, and the water will turn off.

MotionSense™ Wave bathroom and kitchen faucets are designed with auto-shutoff features so your water will stop running after one minute. This feature ensures you won't need to worry about water running when the faucet is not in use or if there is an object in the sensor activation zone.

If your faucet uses a 1225 cartridge, then you can remove the handle and rotate the stem of the cartridge 180 degrees (either clockwise or counterclockwise) and reinstall the handle. Another option would be to reverse the supply lines feeding the faucet. 

If your faucet uses either the 1255 or 4000 cartridges, then the only option would be to reverse the supply lines feeding the faucet.

Our kitchen faucets come with a wide variety of mounting adaptations, and many include escutcheon plates to cover additional holes you may not need with your new faucet. Single-handle faucets are available that mount through 1, 2, 3 or 4 hole applications. Two-handle faucets come in 3 and 4 hole applications. If your existing faucet is covering up the holes, you can look under the sink to see how many you have.

For directions, refer to your specific model's installation instruction sheet. These tools may help you during your faucet installation, but be sure to consult your faucet box for a list of required tools: 

• Flashlight 
• Screwdrivers 
• Adjustable Wrench 
• Channel Locks or Pliers 
• Safety Glasses 
• Basin Wrench 
• Flexible Supply Lines 
• Plumbers Putty 
• Silicon Sealant 
• Thread Seal Tape 

Visit our Moen DIY page to find how-to videos for simple bathroom faucet and kitchen faucet installation. You can also read our DIY kitchen faucet installation guide for step-by-step instructions.

The most time-consuming step is removing your old faucet, especially if your water supply connections are corroded and harder to disconnect. By using the installation guide and our helpful installation videos, you should expect your installation to take 1-2 hours from start to finish. Read our DIY Kitchen Faucet Installation Guide for more information.

Yes, if you currently have an existing PosiTemp, Moentrol or M-CORE series valve trim, you can change the style and finish of your trim and keep the existing valve.

The cartridge that you need depends on the type of shower valve you have: 

• 1225 is used with Moen's original single-handle faucets and valves (common in older installations). 
• 1222 fits Posi-Temp® valves, which only rotate and do not pull out or push in. 

If you're unsure which one you need, locate your shower model number to confirm the cartridge type or contact Customer Support for assistance.

In 1992, the federal government passed the Energy Policy Act. This law placed strict regulations on flow rates. All manufacturers must adhere to these standards, and no adjustments can be made. In some cases, you may be receiving less than the maximum allowable water flow rate. Normally, this is due to low water pressure, a blockage in the plumbing or in the faucet, or a faucet malfunction. 

WaterSense is a program sponsored by the Environmental Protection Agency (EPA) to promote water efficiency (it is similar in nature to the EPA's Energy Star program). A product with the WaterSense label indicates that it meets water efficiency and performance criteria outlined by the EPA to help you reduce water use in your home. 

Our showerheads include a pressure compensating flow regulator that actively delivers the best water flow for the amount of water that is available. Removal of this will actually diminish performance. 

Yes, Moen offers many showerheads and hand showers that meet California’s strict water flow standards, including those set by the California Energy Commission (CEC) and CALGreen. Look for flow rates of 1.8 gallons per minute (GPM) or lower, which are commonly required in California. You can also filter by flow rate when searching for products to find compliant options.

A pressure-balancing tub and shower faucet balances incoming hot and cold water pressure to compensate for fluctuations in water flow. Balancing the water flow keeps shower temperatures consistent and comfortable, within +/-3 degrees Fahrenheit  of the original temperature, despite other demands such as flushing the toilet or starting the dishwasher. Moen's PosiTemp and Moentrol tub and shower valves all feature pressure-balancing. Both valves require pressure on the hot and the cold side to operate.

Thread seal tape is used as a pipe sealant when installing a showerhead onto a threaded shower arm. Plumber's putty is used to form a water-tight seal between the sink and the faucet and between the sink and the drain.

Standard-size sink openings and faucet dimensions are used throughout the plumbing industry. However, since there are a few exceptions (such as 4" spread or 8" spread), it is a good idea to check sizes first. 

Many single-handle bathroom faucets and two-handle faucets are on 4-inch centers, which is the distance between the centers of the hot and cold inlets or mounting bolts. Another popular style for two-handle faucets is the 8" to 16" widespread. These faucets come with flexible hook-ups to allow for adjustments. 

In most cases, yes. But if you're installing a faucet with a different finish, like changing from brass to chrome, you'll probably want to change the drain assembly to match your new faucet finish.

A pop-up drain assembly is commonly used in bathroom sinks. A mechanical plug called a "pop-up stopper" is used to hold water in the sink. Moen offers bathroom sink faucets both with and without the pop-up drain.

This is usually caused by either a broken pivot rod or an issue with the adjustment of the pivot rod or lift rod. First inspect the pivot rod, which is a silver rod that should be installed into the rear of the drain. Depending on the model, there will be a metal or gray plastic pivot rod nut securing the rod in place. This nut can be unscrewed to view the pivot rod. If this rod is broken, it will need to be replaced. 

1. If the pivot rod isn’t broken, then it will need to be adjusted in conjunction with the lift rod. With the lift rod (the rod that you pull up on to close the drain) in position, verify it is inserted into the lift rod strap (this is a metallic piece with a series of holes) and secure it with the lift rod strap screw. 
2. Connect the pivot rod to the lift rod strap using the spring clip that should be on the pivot rod. 
3. Place the drain plug in the full open position, then loosen the lift rod strap screw and adjust the lift rod height so that the knob on top of the lift rod clears the faucet. Then tighten the lift rod strap screw. 

We recommend reviewing the installation instructions for your faucet, which illustrate these steps.