MotionSense Owners Support

 

Man using MotionSense

Congratulations on your MotionSense Purchase

Please take a moment to register your Moen product. A registered product guarantees warranty coverage, and helps you expedite future technical assistance should you need it. While you're registering your product, you can sign up to receive emails packed with MotionSense tips, new product details and the latest smart innovations from Moen.

REGISTER YOUR MOTIONSENSE

Owner Tips

Cleaning

Use a soft, damp cloth with mild liquid soap or glass cleaner. Avoid harsh chemical cleaners, abrasives and cleaning pads or sponges not specifically designed for polished surfaces.

Changing Batteries*

When the blue LED indicator at the base of the spout flashes, your batteries are low. Open the lid on the battery pack to replace your six (6) AA batteries.[Battery life is approximately one (1) year.]
* Optional AC Service Kit Adaptor (SKU #169031) available as substitution.

Power Interruptions

GRAY BOX MOTIONSENSE WITH 7 HOSES:

Regular handle operation won't be interrupted by a power outage or battery failure. If you experience a power outage or your batteries run out of power, use the manual handle to control your faucet until power is restored or batteries are replaced.

BLACK BOX MOTIONSENSE WITH 3 HOSES:

If you experience a power outage or your batteries run out of power, you will require the optional AC Service Kit Adaptor (SKU #169031) or you must replace your batteries to operate your MotionSense.

Easy to Install

Moen made every effort to ensure MotionSense is quick and straightforward to install.

  • All connections are clearly labeled. No complicated subassembly is required.
  • No electrician is needed. MotionSense is powered by a battery pack, but offers the option of an AC adapter.
  • Under-cabinet controls allow you to easily adjust the desired preset water temperature of the hands-free mode.
  • If service is ever required, a diagnostic light will flash in different sequences to pinpoint the problem.
Get to Know Your Hands-Free Kitchen Faucet

MotionSense

The Quick Start Guide, Instruction Sheet, and Installation Video give you the basics to use and maintain your MotionSense product.  Please choose your Control Box below to review the appropriate material for your installation.

Installation Help (Videos)

Watch videos to help guide you when you are installing your new product.

Warranty Information

Review full product warranties, including Moen's limited lifetime.

Register My Product

Register your product to get technical assistance faster and ensure warranty.

Frequently Asked Questions

Read questions other Moen customers have asked and find the answers.

Care & Cleaning of Moen Finishes

See how to care for and preserve the finish of your Moen products.  Here, you will find general cleaning instructions and how to remove dried water spots from your Moen faucets.

Professional & Tradesman Literature Center

Print guides, brochures, catalogs, and other information are available for our trade professionals and builders to download for convenience.