Frequently Asked Questions - Smart Water Shutoff & Detectors

What is the Shutoff and Detector compatibility?

While the Smart Water Shutoff monitors your home plumbing for signs of compromise and dangerous leaks, it can't always detect fixture failure. Things like water heaters, sink drains, and refrigerators breakdown and leak outside of your core plumbing.

Is there a monthly fee?

Nope! As of August 17th, 2020, we’ve discontinued the monthly subscription needed to unlock advanced data features. All features and data are now freely available to all Shutoff users.

Will the Shutoff turn off my water for a small drip?

No. You will also have full control over sensitivity levels for your home and when you should be alerted.

Does the Shutoff need Wi-Fi?

The Shutoff does require a normal 2.4 GHz Wi-Fi connection to setup and maintain consistent software updates. NOTE: The Smart Water Shutoff is Wi-Fi enabled, not dependent. Your water usage data is stored locally on the device in case of Wi-Fi outages.

What is included with the Detector?

Every Detector includes 1 CR123A battery, a Remote Sensing Disc for hard to reach places, and a hard case with adhesive back for easy mounting. Leak Sensing Cables are sold separately.

How long will the Detectors last?

While the answer will depend on the temperature and humidity thresholds you set, most Detectors include 1 CR123A battery with a life expectancy of over two (2) years. You will also be notified via the Flo by Moen App if your battery is running low.

Setup Guides


This guide will walk you through everything you need to know about your Smart Water Shutoff and installation.

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This guide will walk you through everything you need to know about setting up you Smart Water Detectors.

View Guide