People shopping for Moen products

Customer Support & Service

Moen products have been manufactured under the highest standards of quality and workmanship. For service and support call:

1-800-BUY-MOEN
1-800-289-6636

For Smart Water Network product support, call:
1-844-633-8356

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Happy Moen Customer

30 Day, Hassle-Free, Return Policy

We want you to love your home and the Moen products in it. If you purchased a product from Moen.com, and it does not look, fit or function the way you want it to, you can return it to us, free, within 30 days for a full refund.
START A RETURN
Happy Moen Customer

30 Day, Hassle-Free, Return Policy

We want you to love your home and the Moen products in it. If you purchased a product from Moen.com, and it does not look, fit or function the way you want it to, you can return it to us, free, within 30 days for a full refund.
START A RETURN
Happy Moen Customer

30 Day, Hassle-Free, Return Policy

We want you to love your home and the Moen products in it. If you purchased a product from Moen.com, and it does not look, fit or function the way you want it to, you can return it to us, free, within 30 days for a full refund.
START A RETURN
Happy Moen Customer

30 Day, Hassle-Free, Return Policy

We want you to love your home and the Moen products in it. If you purchased a product from Moen.com, and it does not look, fit or function the way you want it to, you can return it to us, free, within 30 days for a full refund.
START A RETURN
Happy Moen Customer

30 Day, Hassle-Free, Return Policy

We want you to love your home and the Moen products in it. If you purchased a product from Moen.com, and it does not look, fit or function the way you want it to, you can return it to us, free, within 30 days for a full refund.
START A RETURN
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Exclusive Service When You Register

Register your product to receive exclusive savings on future purchases, lifetime warranty activation, simplified customer service support, and product installation assistance. 
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Product Help

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Helpful Resources

The Highest Standards of Quality and Workmanship

Our longevity in our industry and the durability of our products is what sets us apart from others. For over 80 years we have stood behind our quality and we honor our commitment to our valued customers and consumers who choose to come to us for their best experiences with water.

Moen products reflect the best of our experience and we stand by our workmanship while maintaining our high level of helpful support and service. The people at Moen have special talents for being artists, innovators and problem-solvers and ultimately Moen products have been manufactured under their highest standards.

WARRANTY INFORMATION

Moen 101 Learning

Created specifically for tradesmen and professionals, Moen 101 is designed to provide basic product identification information and background on our innovations and core product platforms. This content is laid out in a series of modules by product category. Here, you will find a great deal of information regarding Moen cartridges and valves.

MOEN 101 LEARNING 

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Still Not Finding What You're Looking For?

1-800-BUY-MOEN
1-800-289-6636

Customer Service

Monday - Friday
8am - 7pm ET

Customer Service Representative