If I contact Moen directly for warranty parts, what type of questions can I expect to be asked?
You can expect to be asked the following questions: What is your faucet's model number? Where did you find the model number? Can you provide proof of purchase? What is the age of your faucet? What is the problem you are experiencing and has any work been done to correct it?
Please be near your faucet when you contact us as we may need to ask further questions or recommend a resolution.