For Professionals: Moen Pro | Commercial

Privacy Policy

Welcome to the Moen Internet site (this "Site"), of Moen Incorporated ("Moen"). Moen wants you to know what information we learn about you when you visit this Site, what we do with that information and any other information you voluntarily provide us through this Site or by other means and how you can view or change the information we have. This privacy policy describes our information collection and use practices on this Site. It does not apply to information you might provide on another site operated by us, or one of our partners or affiliates, nor does it apply to information you may provide to us through other forums, including offline or through electronic mail.

Information Collected At This Site

There are two types of information that we can learn about you as you browse and use this site. Each type of information can be used in a different way.

  1. Internet-related Information - generic statistical and demographic information that we gather passively from visitors to the Site.
  2. Personal Information that you provide when registering, ordering online, entering a promotion or making contact with us.

Internet-Related Information Gathered Passively

We collect Internet-related Information from visitors to our Site, including the referring URL, your IP address, which browser you used to come to the Site, the country, state or province, the pages of our Site that you viewed during your visit and any search terms entered on our Site, for the purposes of system administration, to gather broad demographic information, and to monitor the level of activity on our Site. We track customers' traffic patterns throughout their online sessions, including which pages or specific URLs a customer views while using the Site. We use your Internet-related Information to diagnose problems with our servers and software and to administer our Site. We may share aggregated statistics about pages viewed on our Site, demographic information and sales and other shopping information with third parties to enrich your visitor experience.

Actively Collected Personal Information You Provide

If you provide information about yourself by registering on a page, ordering a product, filling out a survey, entering a promotion (including contests, sweepstakes, offers and rebates) or otherwise voluntarily telling us about yourself or your activities, we will collect and use that Personal Information to respond to your request, and for other business purposes, including identifying consumer preferences and improving our products and services and the content of this Site. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the Site. Please note that if you provide an email address and chose to access the Site through links we send to that email account, Moen and two third- parties Moen has contracted with may collect personally identifiable information about your behavior, including purchasing behavior, time spent on the Site, and any downloaded materials. This information will only be used for remarketing purposes by Moen and will not be sold to any third party. We may also contact you by email, regular mail, fax, text message, or telephone from time to time with information about our new products and services, special offers, upcoming events and changes to this Site. If you do not wish to be contacted by all or any of these methods, you may let us know by sending an email message to us at webmaster@moen.com. Please be sure to give us your exact name and address, and your detailed request so we can respond appropriately.

How To Access Or Modify Your Personal Information

You have the right to access and modify your Personal Information. If you have registered with the Site, you can access or modify your stored Personal Information by accessing the "My Account" area of the Site, or you can access and change your Personal Information by contacting us at webmaster@moen.com. Your information will be updated within 10 business days.

Sharing Information

If you provide us with your consent, we may share your Personal Information with our affiliates and business partners with whom we have joint marketing arrangements. We may also give you the opportunity, at the time that you provide us with your contact information, to have your information shared with other third parties or posted on this site for reasons we will describe at the time we make the request. If you do not want us to share your Personal Information with our marketing affiliates and business partners, then please let us know by contacting us at webmaster@moen.com.

We employ other companies to perform certain functions on our behalf, such as fulfilling orders, delivering packages, remarketing services and services related to the design, maintenance and improvement of this Site and our database and related systems. These companies have access to your information. We have arranged with Paymetric to process your credit card information. They use SSL encryption of your credit card information. You may access the Paymetric website (www.paymetric.com) and privacy policy to read more about the security measures they employ. We have arranged with third party providers to help us with marketing services and information gathering. They may collect anonymous information about your visits to our Site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target information for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.

Regardless of whether you have provided us with consent, we will share your information with those companies that perform certain functions on our behalf under contract to us, and as may be necessary to comply with applicable laws, police investigations, or in legal proceedings where disclosure of such information is relevant and permitted by law. Moen Incorporated will also assign, sell, license, or otherwise transfer to a third party your name, address, e-mail address, member name and any other Personal Information in connection with an assignment, sale, joint venture, or other transfer or disposition of a portion or all of the Moen service, or the assets, business or stock of Moen Incorporated.

Links To Other Websites

On this Site, we may provide as a convenience to you links to other websites, including sites operated by us, our partners, associates, or independent third parties. These links are provided as a convenience to you. Each website has its own privacy practices, as described in that site's privacy policy. Those practices may be different than the practices described herein, and we urge you to read each website's privacy policy carefully before you use or submit information to that site. Additionally, to the extent that you follow a link to a website operated by an independent third party, please be aware that we exercise no authority or control over that third party, and cannot and are not responsible for any information that you may submit at that site.

Where Do We Store And How Do We Secure Your Personal Information

Your Personal Information will be kept in a database held on servers kept in a physically and technologically secure environments located in Kansas, Ohio, Texas, and Utah accessed only by authorized personnel or contractors who are required to keep your information confidential. All transmissions of your credit card information are encrypted. We also have in place internal procedures to confirm general company compliance with this Policy.

Your information will be transferred to Moen Incorporated, located in the State of Ohio, United States of America, which location may be outside of your own country, and by providing us with your information, you are consenting to such transfer. Although we will use all reasonable efforts to safeguard the confidentiality of any Personal Information collected, we will not be liable for disclosure of Personal Information obtained due to errors in transmission or the unauthorized acts of third parties.

Important Note To Kids

We do not wish to obtain personal information from children under 16 who are using our Site unsupervised. Before providing us your name, address, e-mail address or any other personal information, be sure to ask your parents or guardian for permission.

User Name And Password

You are responsible for maintaining the confidentiality of your user name and password. You shall be responsible for all uses of your membership, whether or not authorized by you. You agree to immediately notify Moen Incorporated of any unauthorized use of your user name or password.

Cookies

Like many other commercial sites, we may utilize a standard technology called a "cookie" to collect information about how our site is used. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to us. Cookies were designed to help a Web site recognize a user's browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. A cookie cannot be read by a Web site other than the one that set the cookie. Cookies can track that you are authenticated to the Site, personalize home pages, identify which parts of a site have been visited or keep track of selections, such as those selected in a "shopping cart." Our cookies may collect your domain name and track your selections through our site. A cookie cannot retrieve any other data from your hard drive, pass on a computer virus, or capture your e-mail address. The cookies make your use of the Site easier, make the Site run more smoothly and help us to maintain a secure Site.

To make a purchase at the Moen Online Store you need to have all cookies enabled. Cookies are tiny text files stored on your computer when you visit certain web pages. We use cookies to keep track of what you have in your basket and to remember you when you return to our stores. Cookies cannot harm your computer and do not contain any personal or private information. For information about how to disable cookies, please consult your web browser's help menu.

We reserve the right to change or update this policy at any time by posting a notice that we are changing our privacy policy or by sending an e-mail message to previously registered visitors.

What To Do If You Have Questions Or Concerns About Your Information, Or If You Need To Contact Us

If you need information or have any questions or concerns about this Privacy Policy or our use of your Personal Information, or wish to review all of your Personal Information, you may contact our Director of E-Commerce Solutions & Data via e-mail at webmaster@moen.com, or via mail at Moen Incorporated, Website Privacy, 25300 Al Moen Drive North Olmsted, OH 44070, or via telephone at 1-800-BuyMoen.

In order to facilitate the transfer of data between the US and EU countries, the US and the EU have entered into a "safe harbor program," under which data can be transferred from the EU to participating non-EU companies. The program has a set of seven principles, to which Moen complies with respect to the data collected and used as described in this Privacy Policy. As part of that program, while we strive to respond to your concerns, we recognize that we may not always answer all of your questions, and as such if you are an EU resident, we will participate with the Data Protection Authority in the country in which you reside. Thus to the extent that you feel that your questions have not been answered, and you are a resident of an EU Member country, you should feel free to contact the Data Protection Authority of the country in which you reside.

This policy is effective as of January, 2010

http://www.moen.com/legal-notice

Moen Incorporated
25300 Al Moen Drive
North Olmsted OH 44070

United States/English [Change]