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MotionSense

Get to know your MotionSense Hands-Free Kitchen Faucet

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Quick Start Guide

The Quick Start Guide gives you the basics to use and maintain your MotionSense product.

Read the Quick Start Guide

Quick Start Guide

Owner Tips

  • Cleaning

    Use a soft, damp cloth with mild liquid soap or glass cleaner. Avoid harsh chemical cleaners, abrasives and cleaning pads or sponges not specifically designed for polished surfaces.

  • Changing Batteries*

    When the blue LED indicator at the base of the spout flashes, your batteries are low. Open the lid on the battery pack to replace your six (6) AA batteries.[Battery life is approximately one (1) year.]

    * Optional AC Service Kit Adaptor (SKU #163712) available as substitution.

  • Warranty

    Moen products have been manufactured under the highest standards of quality and workmanship. Learn more about our Limited Lifetime Warranty.
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Troubleshooting

  • Power Interruptions

    Regular handle operation won't be interrupted by a power outage or battery failure. If you experience a power outage or your batteries run out of power, use the manual handle to control your faucet until power is restored or batteries are replaced.

  • Performance Check

    Should you ever encounter an issue with your MotionSense electronics, the LED indicator on the control box will blink to alert you.

LED Blinking Patterns Indicators
Straight line
= Constant on: Replace control box
Broken line
= One long, one short: Replace electronic module within valve; remove using standard screwdriver
Dash line
= Three short: Replace spout
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Easy to Install

Moen made every effort to ensure MotionSense is quick and straightforward to install.

  • All connections are clearly labeled. No complicated subassembly is required.
  • No electrician is needed. MotionSense is powered by a battery pack, but offers the option of an AC adapter.
  • Under-cabinet controls allow you to easily adjust the desired preset water temperature of the hands-free mode.
  • If service is ever required, a diagnostic light will flash in different sequences to pinpoint the problem.

Read the Instruction Sheet

Instruction Sheet

Installation Video

Watch
View all MotionSense FAQs

Frequently Asked MotionSense Questions

Table of Contents

  • Operation
    • How does MotionSense operation differ from a standard mechanical faucet?

      MotionSense gives you multiple ways to operate the faucet. In addition to featuring a mechanical handle, you can activate the faucet by waving your hand over the faucet or by placing your hands or an object under the spout.

    • How do you turn the faucet on/off?

      There are three ways to turn the faucet on and off:
      • Place your hands or an object under the spout and the Ready Sensor will sense you in the activation zone
      • Motion your hand over the Wave Sensor on the top of the faucet
      • The mechanical handle works just like any other Moen faucet
    • Is it safe to have electronics under my kitchen sink?

      Yes, similar to your disposal and dishwasher lines, electronics are safe for under the sink area.

    • How do I turn the faucet off with the sensors? With the handle?

      The Ready Sensor will turn off when you exit the activation zone. The Wave Sensor will turn off when you wave your hand over the spout. If you move the mechanical handle on the product, then you need to turn the water off by using the handle. The mechanical handle will always override the electronics mode.

    • How do I change the water temperature?

      Simply use the handle like you normally would. Pull the handle out from the faucet; tilt forward for cold water, backward for hot water. For hands-free mode, change the preset mix on the control box under the sink.

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  • Installation and Power Information
    • How does the installation differ from a standard mechanical faucet?

      There are a few additional steps. You will need to mount the control box and battery pack under the sink. You won't need any additional tools outside of those required for a standard faucet installation. The project will only take slightly longer than a standard kitchen faucet installation. A crescent wrench, a Phillips head screwdriver and Moen mounting sleeve tool (SKU # 118305, included) are needed. There are also four extra hose connections, but they are simple push-fit connections.

    • Will the valve fit under my standard sink cabinet?

      Yes. The box that houses the valve is only 6 inches wide by 4 inches tall and 2.5 inches deep.

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  • Care/Maintenance
    • How do you clean the faucet and lenses?

      The faucet and lenses should be cleaned with a mild soap, rinsing thoroughly with warm water and drying with a clean, soft cloth. Avoid using any abrasive cleaners or sponges.

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  • Serviceability
    • What is the warranty?

      • All finishes and non-electronic/mechanical components are covered by the Moen® Limited Lifetime Warranty to the original consumer purchaser.
      • Electronics have a five-year warranty.
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Contact Us

For additional user assistance, troubleshooting help and complete warranty information, contact Moen at 1-800-BUY-MOEN or online at Contact Us.

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