Consumer Support

Contact Us

Moen is here to help!

General questions regarding installation or cleaning and care of Moen products, may be answered by visiting our Frequently Asked Questions page.

  • Call Moen U.S. 1-800-Buy-Moen (1-800-289-6636)

    8:00 am to 7:00 pm EST Monday thru Friday
    9:00 am to 3:00 pm EST Saturday
    Closed on Sundays and all nationally observed holidays.
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  • Canadian residents, visit
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If you live outside of the U.S., please visit our international sites for more information.

Si prefiere en español, haga clic aquí

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To prevent a delay in processing your request, please complete all required fields with accurate information.
Installation year is crucial as many of our products have changed over the years.

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  1. Webmail is generally responded to within 48 hours.
    Weekends and recognized holidays may extend this timeframe.
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    The nature of your request may require your mailing address or contact by phone for resolution.

  3. Product Information

  4. For assistance with your Moen product please provide product details below. In order to assist you we need either the model number and finish for the product or a clear picture of the product you have in your home. If you know the model number and have a photo, please provide both.

    If you are not able to provide a model number or picture of your product, please contact us at 1-800-289-6636
    (1-800-BUY-MOEN) for assistance.

    1. Can't find the model or series number?
      Click here for help.

    1. Image(s) - File(s)
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      Maximum file size 8 MB

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      Acceptable files include jpg, jpeg, pjpeg, gif, tif, tiff, png, doc, docx, pdf, ppt, pptx
      Unacceptable files include zip, rar.

      Need suggestions for what types of photos will help resolve your request? If so, click here.

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  8. Additional Information

  9. If your request is concerning an existing Moen product in your home,
    please provide details of the issue(s) you are experiencing with your product.

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Your communication is non-confidential and non-proprietary. Any communication or transmitted material to this site by e-mail or otherwise; including any data, questions, comments, suggestions or the like is, and will be treated as, non confidential and non-proprietary. Anything you transmit may be edited by or on behalf of Moen, Inc., may or may not be posted to this site at the sole discretion of Moen, Inc. and may be used by Moen, Inc. or its affiliates for any purpose. This includes, but is not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Moen, Inc. is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the site for any purpose whatsoever. This includes, but is not limited to, developing, manufacturing and marketing products using such information.

Consumer Support

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