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Consumer Support

Contact Us

Moen is here to help!

General questions regarding installation or cleaning and care of Moen products, may be answered by visiting our Frequently Asked Questions page.

  • Call Moen U.S. 1-800-Buy-Moen (1-800-289-6636)

    8:00 am to 7:00 pm EST Monday thru Friday
    9:00 am to 3:00 pm EST Saturday
    Closed on Sundays and all nationally observed holidays.
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  • Canadian residents, visit moen.ca
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If you live outside of the U.S., please visit our international sites for more information.

Si prefiere en español, haga clic aquí

Help us serve you better!
To prevent a delay in processing your request, please complete all required fields with accurate information.
Installation year is crucial as many of our products have changed over the years.

If you have an account, please log in now to begin populating the contact form with your information.

Thank you for contacting Moen's Consumer Services Contact Center. As standard practice emails are answered within 48 hours or less. However, we will be closed on May 25th and 27th in observance of the Memorial Day holiday and you may experience a slight delay in your email reply. We will resume responding to emails on Tuesday May 28th. Thank you for your patience and enjoy your Memorial Day.

Select the reason that best describes the nature of your inquiry.

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  1. Webmail is generally responded to within 48 hours.
    Weekends and recognized holidays may extend this timeframe.
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    The nature of your request may require your mailing address or contact by phone for resolution.

  3. Product Information

  4. Model number, finish and installation dates will help verify the correct model and generation of your Moen product. To facilitate your request, please complete as much information as possible or upload a picture.

  5. Can't find the model or series number? Click here for help.

  6. Are you the original owner?
  7. Proof of Purchase Available?
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  9. Additional Information

  10. Have a picture to help illustrate your request? Upload up to 3 images below.
    Acceptable files include jpg, jpeg, pjpeg, gif, tif, tiff, png, doc, docx, pdf, ppt, pptx

    If requesting full replacement product (including trim, accessories, faucets, and sinks)
    please attach pictures to facilitate the request. Proof of purchase may also be required.

    Maximum file size 5 MB

    Maximum file size 5 MB

    Maximum file size 5 MB

Notice: We collect personal information on this site. To learn more about how we use this information see our Privacy Policy.

Your communication is non-confidential and non-proprietary. Any communication or transmitted material to this site by e-mail or otherwise; including any data, questions, comments, suggestions or the like is, and will be treated as, non confidential and non-proprietary. Anything you transmit may be edited by or on behalf of Moen, Inc., may or may not be posted to this site at the sole discretion of Moen, Inc. and may be used by Moen, Inc. or its affiliates for any purpose. This includes, but is not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Moen, Inc. is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the site for any purpose whatsoever. This includes, but is not limited to, developing, manufacturing and marketing products using such information.

Consumer Support

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